We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (15)
4 Stars (4)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
8 Apr 2019 11:53
This basket was quite a bit smaller than the other basket I received even though both of them were listed as large. The opening is too small to put a pot inside this one. It looks nice.
31 Mar 2019 06:36
26 Mar 2019 01:46
13 Mar 2019 02:43
Very pretty, as in the photo
12 Mar 2019 13:50
I love it.
7 Mar 2019 13:57
Beautiful! Thank you
25 Feb 2019 18:58
Fast delivery good product
19 Feb 2019 12:18
19 Feb 2019 09:01
Very happy with my purchase. The basket is very well made, sturdy and holds my plants perfectly without tilting it. It is just as pictured, I purchased the bigger one. It was delivered quite fast considering it came from China and I'm in California. I was afraid the Chinese holiday would delay the shipping but it did not. Would definitely order form them again.
15 Feb 2019 12:50
shipped in 3 weeks, the round edge is not trimmed well from inside, over all very good product
12 Feb 2019 16:59
Product overall quality suitable with very good price, but if เก็บงาน edge basket with Will
5 Feb 2019 11:02
Super fast shipping and great product and looks exactly the same as in the photo! I definitely recommend!Thank you!
29 Jan 2019 07:31
29 Jan 2019 01:46
Arrived to Ireland in 14 days. Very good quality.
18 Jan 2019 04:19
Very nice the basket, as seen in the publication images. It took a while to get there, but it was well packed, no damage. Thank you very much!
3 Jan 2019 03:32
2 Jan 2019 10:44
26 Dec 2018 05:32
really Nice !!!
21 Dec 2018 19:47
Exactly as advertised
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