We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (15)
4 Stars (0)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
10 May 2019 16:17
4 May 2019 02:20
Package to kiev was a month, sticks super, i order constantly, seals like, i recommend. Track tracked.
27 Apr 2019 03:27
Sending a long, but the cat was interested
16 Apr 2019 14:44
My cats love I often order a little long to arrive but worth the wait!
16 Apr 2019 10:32
My 4 cats adore it!!
15 Apr 2019 00:54
Got five well sealed sticks. The cat liked it. The first reaction was strong. Dig, rub on the wand. But in a couple of hours the cat does not pay attention to them. Maybe you should pick up sticks and in a day, give two again? Try, will find out. The store is a plus. Got five well sealed sticks. Cat liked. The first reaction was strong. Chew, rub against the wand. But after a couple of hours, the cat won't pay attention to them at all. You need to pick up the sticks and give them again in a few days? Let's try, find out. Seller plus sign.
4 Apr 2019 04:49
Everything is fine. Did not try on the cat yet. Only was very long delivering.
3 Apr 2019 07:36
Animals are delighted
27 Mar 2019 02:15
The product arrived well. I haven't tried it with cats yet, i'll comment.
25 Mar 2019 12:01
18 Mar 2019 04:12
Both cats were uninterested in the stick till I pre chewed it a bit. They proceeded to chew and rub the stick. Not sure if it was just out of curiosity yet.
18 Mar 2019 02:57
I ordered on 12-Feb and received on 16-March
16 Mar 2019 07:04
4 Mar 2019 09:38
Cat does not bite I'll gnaw myself
1 Mar 2019 02:11
Nice product I recommend
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