We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (14)
4 Stars (3)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
13 May 2019 04:45
Good court... Well packed. Came quickly.
10 May 2019 09:49
Super tableware, very high quality when delivered well packed
8 May 2019 07:58
I thought it was bigger, but it's the same as the description.
28 Apr 2019 20:48
beautiful but the plate had a crack and now after 1 use its broken. can't use it with kids.
24 Apr 2019 03:34
Arrived broken but store said سيعوضني
23 Apr 2019 23:39
Very fast delivery, in 10 days. The tray in the set was broken, wrote about it to the store. The seller is very adequate, immediately sent a new tray. Also very quickly came, for the first time i encounter such a face! And the seller and the store strongly recommend! We are very happy with the child! Thank you!
11 Apr 2019 22:14
Made of bamboo. It is as described. Good quality product
9 Apr 2019 07:16
I did not communicate with the store. Item as in description. Beautiful. Thank you. Packed just super!
3 Apr 2019 22:35
It all came. Thank you store well packed
3 Apr 2019 12:13
It was weeks 3, at customs for a long time! Packed perfectly, all whole, we are happy! thanks
25 Mar 2019 10:37
The goods came damaged but the store returned the money! thanks to him for this!
25 Mar 2019 03:21
Prishol in 20 days packed well.
20 Mar 2019 00:31
Quality is super. Thank you!! Recommendation
19 Mar 2019 05:15
It came quickly, packed very well))) the quality is super, there is a little smell, but i think it will pass))) thanks to the store, very davolno purchase
11 Mar 2019 03:10
7 Mar 2019 00:56
Very beautiful! Fast delivery, good protected packing and nice quality. Recommend
6 Mar 2019 19:25
Super product I'm very happy and super hot emballee, bravo nothing Cassia in tresport.
Leave a Review